How Disputes work

Introduction

Sometimes disagreements may arise between the client and the freelancer during the project development. In these cases, it's important to stay calm and seek a solution that benefits both parties.

When Can a Dispute Be Opened?

Disputes can be opened in situations where the client or the freelancer feel that the conditions of the contract have not been met or there are discrepancies in the quality of the work delivered.

Initially, it is recommended to try to resolve any disagreement through direct communication between both parties. Usually, problems can be resolved if both parties are willing to communicate and reach an agreement.

What to Do if One Party Has Not Met the Agreement

If You Are the Client

It's important to remember that once the work has been marked as completed by the freelancer, the client has a 14-day natural period to release payments or request a review of the work delivered. If, after this period, the client has not taken any action, it is presumed that they have accepted the work as delivered or with the modifications made by the freelancer, and the freelancer will be entitled to release the funds.

If, on the other hand, the client is not satisfied with the service provided, they have the option to request a review by opening a dispute. This may involve asking the freelancer to complete or modify the work delivered to better meet the established requirements.

If these actions do not resolve the discrepancy, the client has the option to request the intervention of a Trabajosonline support agent to mediate the situation. This ensures that both parties have the opportunity to present their case and seek a fair and satisfactory solution.

Important Considerations for Fund Release

It is crucial to bear in mind that if the client does not release the funds or take any action within the 14-day period after the work has been marked as completed, the freelancer will have the ability to unilaterally release the funds.

Therefore, it is essential that if there is any discrepancy or dissatisfaction with the work delivered, a Trabajosonline agent is invited to mediate the situation before the aforementioned 14-day period expires.

If You Are the Freelancer

Once the work has been marked as completed by the freelancer, if the client has not released the funds within the 14-day period, the freelancer can unilaterally release the funds. From then on, you can withdraw the funds. If the client does not agree with what was delivered within that 14-day period, they can open a dispute, which will be reflected at the bottom of the contract page...